It's neither an obviously terrible nor an unheard-of idea. Is Trinko attempting conservative outreach to working people in election season? She certainly expects to benefit from a no-tip world herself: "I’m ready for relaxing dinners that don’t end with me having to calculate percentages." And she makes a feint at arguing that the waiters would benefit, too:
Imagine getting a performance review from someone who had worked with you part of one day (a day that might or might not be typical of your experience), and who likely knew little to nothing about your job. Most of us would (rightfully!) protest. We’d point out that the person simply wasn’t qualified to rate how well or poorly we did our job.But the more she talks about it, the clearer it becomes that she's not worried that this poor performance metric harms waiters; she's mainly concerned that it's inefficient ("the data show that when it comes to judging the excellence of restaurant servers, we are lousy"). The real object of her concern comes out in a passage I'm surprised they left in:
Businesses have other ways besides tips to hold workers accountable for customer service. When I worked at Borders (R.I.P, non-virtual bookstore), managers constantly observed our interactions with customers, and mystery shoppers and callers made sure we stayed on our best behavior.See, there's an alternative model! You get the feeling that Trinko is more concerned waiters might be getting away with something than that they might be under-compensated -- like she saw the scene from The Grapes of Wrath where the truckers leave a large tip for a waitress ("What's it to ya?"), and her face burned at the injustice of it.
Coincidentally, I saw a story in MIT Technology Review today about workers on a construction project "being monitored by drones and software that can automatically flag slow progress." It includes one of the more depressing gifs I've seen in a while:
Again, getting rid of tipping might be great, and feel free to debate it in comments. But I am very aware that the scene above is what innovation generally means to the people who cut paychecks, and that's why, when people like Trinko make even reasonable-sounding neoliberal proposals about improving the world of work, I keep my guard up.